KJ
Keenan J

1 reviews | Active since Nov 2013

26 Jun 2025, 09:06

Suspended Account

I am extremely disappointed with the level of service I am receiving from Vodacom. I diligently pay my account every month to ensure uninterrupted service. However, my account has been suspended despite my payment of the arrears amount of R190.33 and my full monthly bill on June 25th.

As a result, I cannot make phone calls or use mobile data, which is completely unacceptable.

Please urgently update your billing system and reactivate my account without further delay.

I am not happy with the current service, and I expect a prompt resolution.

0
Replies (1)
Vodacom
Vodacom's reply26 Jun 2025, 12:23
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team