AZ
Aldo Z

1 reviews | Active since Jul 2014

19 Mar 2015, 21:26

Suspended account

After my debit order not going of on the 15th due to funds I arranged for a resubmissions on the 25th, after vodacom send me a message again to make arrangements of non payment I phoned again on 19th and they also phoned me the same day... yet again resubmitted it for payment on 26th and at 17:00 my line was suspended. WOW Vodacom are you serious. I phoned 111 and a very rude lady Angelique Booysen she just said she can't do anything and office houres was between 8-17:00. So im spending around R3000 a month on my 5 accounts and that's the excellent service I get. I run a small business and need my cellphone, COME ON VODACOM WAKE UP AND GET YOUR STORY TOGETHER...I NEED MY PHONE BACK ON NOW.

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Replies (1)
Vodacom
Vodacom's reply20 Mar 2015, 11:18
Official
Hello Aldozsecurity ,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites