1 reviews | Active since Nov 2014
Suspend lines for Incorrect invoicing
<p>My account was debited incorrectly, I have paid my account, but deduct the incorrect charges. I have visited Vodacom customer care in Bloemfontein 3 x times, I phoned Vodacom customer care, I have send e-mails to Vodacom and my lines were suspended because of incorrect deductions. Credits were done incorrectly and my lines are still suspended for 3 x months now. I didn't pay Vodacom at all this month because they didn't open my lines and didn't give the correct credits to my account. I did send them an e-mail to cancel all my contracts. I WAS a loyal customer for more than 12 x years with Vodacom.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you, Please contact me on my CELL C number ********** 594
Thank you, Please contact me on my CELL C number ********** 594
Dear Sonet,
As discussed, you have been contacted and assisted with your query.
Regards,
UW
Dear Sonet,
As discussed, you have been contacted and assisted with your query.
Regards,
UW
Dear UW
I was assisted with half of my query. My lines are still suspended and payment will not be done before everything has been sorted out. The lady phoned me, told me she has been put a credit through of R708 and when I told her that I do not want to pay my contract fees for the time that my lines were suspended, she said I need to speak to customer care and then I told her they need to phone me as I do not get any one that assist me in this regards. Till current I didn't receive any call from any one. I went to the Vodacom branch in Mimosa Mall AGAIN and they only logged a service request and refer me to customer service. When I phone customer service, they referred me back to the data devision and they referred me back to customer care.
Dear UW
I was assisted with half of my query. My lines are still suspended and payment will not be done before everything has been sorted out. The lady phoned me, told me she has been put a credit through of R708 and when I told her that I do not want to pay my contract fees for the time that my lines were suspended, she said I need to speak to customer care and then I told her they need to phone me as I do not get any one that assist me in this regards. Till current I didn't receive any call from any one. I went to the Vodacom branch in Mimosa Mall AGAIN and they only logged a service request and refer me to customer service. When I phone customer service, they referred me back to the data devision and they referred me back to customer care.