KM
Kgaugelo M
1 reviews | Active since Oct 2018
19 Dec 2020, 20:34
Suspects my contract SIM card is hacked!
My contract SIM card doesn't have network reception for more than three months, can't make or receive calls, can't use cell phone banking, I have tried using it on Huawei Y7 2019 and Nokia 105 but network DOLOLO! (1)The SIM only works inside the router but when you put it into the phone it doesn't work-it hasn't connected to the network for three months and I can't even check my data balance. (2)Recently my data is flying and when I trace my data usage the figures are not making sense, I suspect my SIM card is being hacked! (3)I can't as well as access My Vodacom App from the smartphone. The vodacom call centre fails to assist me.
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Replies (2)
Vodacom's replyOfficial
20 Dec 2020, 10:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Dec 2020, 10:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Kgaugelo M's updateReviewer Update
21 Dec 2020, 21:00Dear Consumer Website Team,
Please be advised that the SIM card is not making or receiving any calls, cannot use USSD lines,cell phone banking services!
Stop telling me NONSENSE that the case has been resolved when I am paying for a service I am not enjoying.
Why are you avoiding calling to interview me and hear what is the problem and how I am feeling about this situation?
If it was possible I would have switched to CELL C or TELKOM as you are mistreating me,-this feels like an abusive relationship. I am sick and tired of your incompetence, unprofessional conduct and unfair business practices.
You must stop sleeping on duty and fix this problem ASAP!!!!
Please be advised that the SIM card is not making or receiving any calls, cannot use USSD lines,cell phone banking services!
Stop telling me NONSENSE that the case has been resolved when I am paying for a service I am not enjoying.
Why are you avoiding calling to interview me and hear what is the problem and how I am feeling about this situation?
If it was possible I would have switched to CELL C or TELKOM as you are mistreating me,-this feels like an abusive relationship. I am sick and tired of your incompetence, unprofessional conduct and unfair business practices.
You must stop sleeping on duty and fix this problem ASAP!!!!
KM
Kgaugelo M's update21 Dec 2020, 21:00
Reviewer Update
Dear Consumer Website Team,
Please be advised that the SIM card is not making or receiving any calls, cannot use USSD lines,cell phone banking services!
Stop telling me NONSENSE that the case has been resolved when I am paying for a service I am not enjoying.
Why are you avoiding calling to interview me and hear what is the problem and how I am feeling about this situation?
If it was possible I would have switched to CELL C or TELKOM as you are mistreating me,-this feels like an abusive relationship. I am sick and tired of your incompetence, unprofessional conduct and unfair business practices.
You must stop sleeping on duty and fix this problem ASAP!!!!
Please be advised that the SIM card is not making or receiving any calls, cannot use USSD lines,cell phone banking services!
Stop telling me NONSENSE that the case has been resolved when I am paying for a service I am not enjoying.
Why are you avoiding calling to interview me and hear what is the problem and how I am feeling about this situation?
If it was possible I would have switched to CELL C or TELKOM as you are mistreating me,-this feels like an abusive relationship. I am sick and tired of your incompetence, unprofessional conduct and unfair business practices.
You must stop sleeping on duty and fix this problem ASAP!!!!