Surprised!!

<p>I upgraded telephonically on Friday the 16th September and contacted Vodacom Upgrades today, a week later to ascertain why my phone has not been delivered yet, just to be told that my order had expired. None of the opetators could give me the reason why and I was told to speak to the Forensics Department; however, I have not been able to talk to them as the operator gave me the wrong number.</p> <p> </p> <p>I would like to know why nobody had notified me that the order had been cancelled/expired and why I have to contact the Forensics Dept.</p>