SG
Stanley G

1 reviews | Active since Jul 2011

03 Nov 2016, 10:53

Surprise..... vodacom is right once again! Response exactly what I was expecting....

<p>Surprise Surprise.... so I get an email from Vodacom - according to them my phone has been repaired. And I suppose I am taking joy in the fact that I am having to send my phone in the whole time to have it repaired. So I have the phone 6months, no problem. Start with repairs month ago. Has gone in for the same repair every time. Have actually made a clip showing what the phone is doing. AND still - my phone has been repaired. Now it is my responsibility to take it to samsung. I wonder with who my contract is actually.</p> <p>Vodacom - actually take very good care of their loyal customers. Quite pathetic!</p> <p>Dear Mr Gie,</p> <p>As per the CEO's office the device has been repaired.</p> <p>Vodacom does not replace the device, this is done by the manufacturer....See More<br />Like · Reply · 1 min</p>

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Replies (1)
Vodacom
Vodacom's reply03 Nov 2016, 11:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team