Surprise billings

I received my Vodacom invoice for the month, and realised I have been billed for VLive services for a total of R22.62, which I am not aware of even. I went onto VLive account, for the first time ever, to see the amounts which I have been billed for, and I have two questions in this regard:

1. How the hell have I been billed for "Fun Chat" on 26 December? I don't even know what the hell that is, and I certainly know not to click on ***** links. 2. The total of all these "Fun Chat" amounts amount to R20, so how does this tie up to the R22.56? For me as an auditor of profession, this does not make sense. This is however immaterial, but still, next month the amount can be much more material!

I have already been bul**** into 2 contracts by Vodacom that I have been struggling to cancel prior for months, and after nobody could help me to get the contracts cancelled but just keep on fighting me why I need to enter a new contract, I was basically forced to enter these contracts or keep on paying a very large amount for other contracts that I do not use, now I need to be concerned about future surprises on my invoices aswell? I might just consider dropping Vodacom after conclusion of my Red Contract at the end of this year, after being a client for 15 years.

I really thought that being a Red Customer makes one better looked after, but after being subject to your useless cancellations department first between September and November last year, I have my doubts on this. These surprise invoiced amounts also just furthers my concern.