Surprise After Hours Assistance

I have been a Vodacom customer for 20 years. In January I directed several communications to Vodacom regarding a ********** 24 month Iphone6 contract entered into in my name, including a full affidavit with all supporting documentation. No acknowledgment was received despite a Customer Services Consultant informing me that I would get a response from Vodacom's ***** Department within 24 - 48 hrs. I resent this documentation about 10 days later. I was debited again on 1 February for the same amount (R679) and realised this would continue to occur unless my complaint was resolved. Today I was given the headoffice number. I was put through to Mr Daniel Makuwa, who listened to my complaint, then informed me that he was driving home (it was 5pm) and had no access to records to help me. He asked me to call him at home at 7pm and provided me with a cellphone number. Naturally I was disbelieving this number would be answered! But after just a few rings, Mr Mokuwa spent almost 30 min of his time going through the status of my complaint, affidavit etc. While the matter must still be resolved, I am amazed at Mr Makuwa's commitment to assist Vodacom in retaining a dissatisfied customer!!