Hellopeter
Share Your Experience
FR
Frans R

1 reviews | Active since Jul 2011

10 Sept 2019, 22:44

Surname and Address not changed on bill

I requested Vodacom several times to chsnge my wifes Surname and address on her bill to her new surname and address but nothing has hapened she received the new bill again with the old details

0
Replies (4)
Vodacom
Vodacom's reply11 Sept 2019, 07:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
FR
Frans R's update16 Sept 2019, 12:47
Reviewer Update
Up to today i had no phone call nothing my Wife's surname on her monthly bill is still her ****en name it should be changed to her new surname
Vodacom
Vodacom's reply19 Sept 2019, 12:04
Official
Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.  Kindly be advised that we were not able to make contact with you. With regards to your service request number ***. Our records shows your query has been completed and customer details have been updated on our systems.

Thank you for your patience in thus regard. 

Regards, Vodacom Consumer Website Team
FR
Frans R's update19 Sept 2019, 12:15
Reviewer Update
My wife is not allowed to answer her cellphone at work call today or tommorrow after 18:00