LC
Lourance C

1 reviews | Active since Feb 2015

02 Feb 2015, 11:58

Supposed to be waterproof!!!

Signed up for a contract at Vodacom Centurion on a Sony Xperia Z1 compact which is supposed to be waterproof. Had the phone for say 3 months and took a picture under water (flaps and all shut as requested by manufacturer). Phone died. Took it in for repairs and got the phone back with a replaced main board. After another month or so took another picture with it under water and the phone died again. Took it back to Vodacom Centurion for repairs. After about 3 weeks they informed me that the phone is ready for collection. When I went to pick it up they said it was written of for water damage. So how can Sony or Vodacom advertise a waterproof device and write it of for water damage when I clearly double checked that the flaps are shut.

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Replies (1)
Vodacom
Vodacom's reply03 Feb 2015, 11:20
Official
Hello Lourance,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team