Supposed Best Network In The Country

I have complained for several days now about not having network and you have not bothered to respond to me not once, so now I'm going to make a noise and I will be provided a service from you today, you're not going to brush me off & I am not going to be as accommodating as I have been the past few days. I am absolutely tired of service providers in South-Africa not providing a service to consumers, and if you do provide it's always half-assed. In the past when there was load-shedding, you had no network issues, We are in 2019 and one would think you would have progressed instead you seem to have regressed. You have the supposed best network in the country but when there is load-shedding you have no network, but a problematic network like Telkom has network throughout load-shedding. Yesterday, I had network, there was no load-shedding and I decided to buy a gig for a day (I refuse to buy data and not be able to use it because you never have network) and as soon as that was loaded I immediately had no service right thereafter, you WILL refund this gig to me today and if refer me to a section in you terms & conditions which advises that basically this is not your problem then you WILL dispatch technicians to my neighbohood today to figure out what the issue is and you WILL provide me with feedback and a full report with their findings, I will refer you to a section from the consumers act shortly that motivates that you should do this since the issue is with YOUR network, you absolutely cannot leave your customers without network for 6 full days and then blame load-shedding or have the nerve to basically tell your customers to figure out what the issue is, this is unacceptable, you need to take accountability for this. Get a manager or someone senior to respond to me today, Please do not undermine me with your standard responses either, I want a genuine response with a solution. It has been 6 days since I have had no network and this is your problem so do not make it mine. I HAVE ABSOLUTELY HAD IT! I want solutions today!!!