1 reviews | Active since Mar 2013
Supporting Vodacom biggest mistake I have made!!!!
<p>I have 4 Vodacom lines and and 2 weeks ago signed a fifth one and received a sixth line (WiFi device free ********** 893). On the 19th January I loaded a 2gig WiFi data bundle via EFT nedbank. The money was obviously deducted immediately but my bundle never loaded. I called vodacom who told me to contact the bank. Nedbank escalated my complaint to Vodacom and I received an SMS from vidacom that will call me within 24 hours. On 23rd Nedbank informed me that Vodacom had processed on 19th, however still no bundle. Nedbank had to escalate again. Its now 8 days and matter not resolved and 96 hours still waiting for call from vodacom. Vodacom please load bundle or refund my money and cancel my contract so that i can add another line to my more competant MTN network.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Mr. Poovasen Naidoo
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Mr. Poovasen Naidoo
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
