TJ
Thabita J
1 reviews | Active since Dec 2010
15 Dec 2015, 18:56
Supporting crime. ******* sim swop
Vodacom allowed a sim swop without my authorisation. They further allowed my daily account limit to be changed from R50 to R5000. Vodacom empowered ********* to use R5000 worth of services on the ******* sim. I tried to block the sim. After blocking it I received further notifications that more services was used. After the sim supposedly blocked, I managed to still call the ******. WHAT An effective block. !!!!. This gives me Zero confidence in Vodacom. You security is pathetic if customer blocks can be changed without authorisation. Well done. Great inside job.
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Replies (1)Vodacom's replyOfficial
17 Dec 2015, 07:28Hello thabitaj,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Vodacom's reply17 Dec 2015, 07:28
Official
Hello thabitaj,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
