TK
Tania K
1 reviews | Active since Feb 2019
29 Jul 2022, 12:17
Support to cancel contracts
I have canceled my 2 phone contracts with Vodacom in May already. When I received my account I saw that they still did not cancel the contracts. I requested them to investigate this, They said they will listen to the recordings it is now 2.5 weeks later and now they are going back and forth and I am not getting any joy from them. They keep on saying that the manager will contact me which never happens. Then I receive emails from different agents always promising to resolve my issue? which never happens.
Then when a agent cant assist you they just put the phone down in your ear. This is the most pathetic service I have received in my entire life.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
29 Jul 2022, 13:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jul 2022, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
TK
Tania K's updateReviewer Update
29 Jul 2022, 14:08I have spoken to about 15 agents, 50 emails nothing not sure how this is going to be different. Vodacom really is bad, and the Agents in back ground shout and scream so much you can not even hear the agent speaking to you so so unprofetional
TK
Tania K's update29 Jul 2022, 14:08
Reviewer Update
I have spoken to about 15 agents, 50 emails nothing not sure how this is going to be different. Vodacom really is bad, and the Agents in back ground shout and scream so much you can not even hear the agent speaking to you so so unprofetional
TK
Tania K's updateReviewer Update
29 Jul 2022, 14:12 ***
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TK
Tania K's update29 Jul 2022, 14:12
Reviewer Update
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Vodacom's replyOfficial
03 Aug 2022, 11:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that a credit was requested. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Aug 2022, 11:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that a credit was requested. Regards Consumer Website Team
Best regards,
TK
Tania K's updateReviewer Update
03 Aug 2022, 11:54 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that a credit was requested. Regards Consumer Website Team
Yes and now my existing contract was also suspended THANKS SO MUCH
I have been sent from one place to another
3 months later nothing
3 weeks of intence phoning and nothing
The Agents has NO performance management system in place and therefore they say what they think you want to hear and then leave it there. SO many Agents has promised me to help me and then I must even rate them ... before it has been resolved???
Do you not check to see what your Agents are up to?
Yes and now my existing contract was also suspended THANKS SO MUCH
I have been sent from one place to another
3 months later nothing
3 weeks of intence phoning and nothing
The Agents has NO performance management system in place and therefore they say what they think you want to hear and then leave it there. SO many Agents has promised me to help me and then I must even rate them ... before it has been resolved???
Do you not check to see what your Agents are up to?
TK
Tania K's update03 Aug 2022, 11:54
Reviewer Update
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that a credit was requested. Regards Consumer Website Team
Yes and now my existing contract was also suspended THANKS SO MUCH
I have been sent from one place to another
3 months later nothing
3 weeks of intence phoning and nothing
The Agents has NO performance management system in place and therefore they say what they think you want to hear and then leave it there. SO many Agents has promised me to help me and then I must even rate them ... before it has been resolved???
Do you not check to see what your Agents are up to?
Yes and now my existing contract was also suspended THANKS SO MUCH
I have been sent from one place to another
3 months later nothing
3 weeks of intence phoning and nothing
The Agents has NO performance management system in place and therefore they say what they think you want to hear and then leave it there. SO many Agents has promised me to help me and then I must even rate them ... before it has been resolved???
Do you not check to see what your Agents are up to?