Support ticket (A2-FQT5-42EU1B) closed without any effort to resolve issue.

Vodacom phoned me to change my contract to a larger package so I don’t go out of bundle. That went down fine although they **** and said that the other two numbers on our business contract consistently run out of data and minutes which I know not to be true so we left those unchanged. In the process however Vodacom deactivated my VVM (visual voice mail). Usually this is simply reactivated by sending an sms. However, my iPhone Xs that I’ve had for almost 6 months is now suddenly not compatible. I reported the issue and was told only their technical staff could help and was issued a support ticket (A2-FQT5-42EU1B). This afternoon I received a generic sms telling me how to set up my voicemail (having nothing to do with VVM) and then another sms stating that my support ticket is now closed. Thanks Vodacom! Your half ****d effort is noted. I suppose my only recourse is to go to the local Vodacom store and stand in a que so that they can try address the issue on my behalf.