cc
craigbarrett.za craigbarrett.za
1 reviews | Active since Mar 2009
21 Sept 2022, 11:37
Support channels that simply tell you to use the other support channel.
I'm trying to get through to Vodacom because, though I have only SMS roaming enabled, I'm receiving calls (and getting charged even though I don't answer and, when I did manage to speak to someone from Vodacom, they claimed I was making calls) and getting charged for data usage.
I tried using the online chat, but the only time I've managed to get an actual person rather than the completely useless robot, I was told to use ***. When I sent a message to *** I got a reply telling me to use the online chat or the app (which it's not possible to get once outside SA).
I tried Twitter, but there's only what appears to be a **** support account. It's not verified and, in the reply I got from ***, is not a valid Vodacom support channel.
So I continue to get charged for uses of my number that are not me and Vodacom continues to make it as difficult as possible to get anything done.
Helpful (0)
Replies (8)0
Replies (8)
Vodacom's replyOfficial
21 Sept 2022, 11:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Sept 2022, 11:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
cc
craigbarrett.za craigbarrett.za's updateReviewer Update
21 Sept 2022, 12:30I still just receive a response that online chat is the way to contact Vodacom. And I'm still getting requests for my ID number from what is apparently a **** Vodacom support Twitter account. And the live agent chat still does not work.
cc
craigbarrett.za craigbarrett.za's update21 Sept 2022, 12:30
Reviewer Update
I still just receive a response that online chat is the way to contact Vodacom. And I'm still getting requests for my ID number from what is apparently a **** Vodacom support Twitter account. And the live agent chat still does not work.
cc
craigbarrett.za craigbarrett.za's updateReviewer Update
21 Sept 2022, 12:31Correction, online chat now pops up "Undefined".
cc
craigbarrett.za craigbarrett.za's update21 Sept 2022, 12:31
Reviewer Update
Correction, online chat now pops up "Undefined".
cc
craigbarrett.za craigbarrett.za's updateReviewer Update
21 Sept 2022, 13:13And I'm still waiting. No email from Vodacom customer care even to acknowledge that I will be receiving an email telling me what Vodacom plans to do to address the situation and when it will be resolved.
cc
craigbarrett.za craigbarrett.za's update21 Sept 2022, 13:13
Reviewer Update
And I'm still waiting. No email from Vodacom customer care even to acknowledge that I will be receiving an email telling me what Vodacom plans to do to address the situation and when it will be resolved.
cc
craigbarrett.za craigbarrett.za's updateReviewer Update
21 Sept 2022, 15:44The only email I've received doesn't appear to be from Vodacom. The from address is vodacom.co.za, but it appears to have been ****fed because it was clearly written by someone who does not speak English, but used something like Google Translate to produce the message.
cc
craigbarrett.za craigbarrett.za's update21 Sept 2022, 15:44
Reviewer Update
The only email I've received doesn't appear to be from Vodacom. The from address is vodacom.co.za, but it appears to have been ****fed because it was clearly written by someone who does not speak English, but used something like Google Translate to produce the message.
cc
craigbarrett.za craigbarrett.za's updateReviewer Update
21 Sept 2022, 15:45So, so far there is a **** Vodacom support Twitter account and **** emails ****fing the from address. Surely Vodacom has official channels for customers rather than what appear to be ****s?
cc
craigbarrett.za craigbarrett.za's update21 Sept 2022, 15:45
Reviewer Update
So, so far there is a **** Vodacom support Twitter account and **** emails ****fing the from address. Surely Vodacom has official channels for customers rather than what appear to be ****s?
cc
craigbarrett.za craigbarrett.za's updateReviewer Update
21 Sept 2022, 15:50I've discovered another way in which the email I've received is clearly from a *******. I have three SMS's telling me the ticket number to which it refers has been closed. So someone is getting actual ticket numbers from the Vodacom system and pretending to be Vodacom.
cc
craigbarrett.za craigbarrett.za's update21 Sept 2022, 15:50
Reviewer Update
I've discovered another way in which the email I've received is clearly from a *******. I have three SMS's telling me the ticket number to which it refers has been closed. So someone is getting actual ticket numbers from the Vodacom system and pretending to be Vodacom.
cc
craigbarrett.za craigbarrett.za's updateReviewer Update
22 Sept 2022, 11:22And I'm still waiting for the fabled contact from Vodacom. All I've received so far is what appears to be a **** email. Why does Vodacom insist on not providing usable ways to contact them other than phoning?
cc
craigbarrett.za craigbarrett.za's update22 Sept 2022, 11:22
Reviewer Update
And I'm still waiting for the fabled contact from Vodacom. All I've received so far is what appears to be a **** email. Why does Vodacom insist on not providing usable ways to contact them other than phoning?