Support calls closed without solution to problem

Been to Centurion Branch. Emailed the documents. Phoned 111 past three weeks. Absolute no positive reaction. Yet Vodacom bill me for the itemised billing that I am not receiving<br> <br> Extract from email 8 Feb 2016<br> <br> Documents<br> <br> <br> REQUEST FOR ITEMISED BILLING (Log ***0nnnn)<br> <br> Account number: I393nnnn-<br> Cellular number: 277272nnnn<br> <br> Attached the copy of ID and Formal letter requested<br> <br> Two requests have been opened an I have not yet received the information:<br> <br> 1. <br> Activate itemised billing and email the itemised details monthly to ***<br> 2. <br> Itemised billing statements going back to 1 August 2015.<br> <br> <br> I have opened these requests weeks ago. I have been to the Vodacom shop. I phoned twice the past weeks and was promised the details will be sent. I am not able to access itemised billing on your website.<br> <br> Your service is poor. Yet I note you are charging me for itemised billing. <br> <br> Only this afternoon one of you helpdesk informed me that you require a formal letter.<br> <br>