SUPPORT CALL LOGGED - NO FEEDBACK RECEIVED!!!!

<p>I receive an updated account balance daily, on the 24th of October I realised that I have used up all my date for the month of October. I also dialled *111# to confirm that my suspicions was correct. After acknowledging this I switched of my mobile data and only connected to the internet via WIFI. My data has ever since been switched off!</p> <p>What I don’t understand is why my account kept on escalating even thou my mobile data was switched off, please see escalation below:</p> <p>23/10 – R704.58</p> <p>24/10 – R764.40 (THIS IS WHEN I REALISED MY MOBILED DATA WAS DEPLETED AND ONLY USED WIFI)</p> <p>25/10 – R 870.94</p> <p>26/10 – R 933.00</p> <p>27/10 – R1,058.630</p> <p>28/10 – R1,210.41</p> <p>29/10 – R1,210.41</p> <p>30/10 – R1,220.85</p> <p>31/10 – R1,220.89</p> <p>First thing on the 26th of October after noticing that my account kept on increasing I phoned and logged a support call in order for technical to look into this.</p> <p>I received a sms with reference number: ********** 93 and the consultant confirmed that a technician is investigating my query and that they will get back to me within 24hours. I received another sms saying we trust you had a great service experience and if your query was net resolved, simply reply NO and we will call you back. I rep**** NO.</p> <p>On Thursday I received a sms saying thank you for your feedback. A call back has been scheduled to you within the next 24 hours. I then received anther sms saying that my query has been received for further investigation and that a consultant will be in contact shortly.</p> <p>On Friday the 28th I took the courtesy to phone the call centre and ask for feedback. I spoke to Lucia who promised she would phone back with feedback before end of business on Friday.</p> <p>IT IS NOW MONDAY THE 31ST OF OCTOBER AND STILL HAVE NOT RECEIVED AND ANSWERS OR FEEDBACK WITH REGARDS TO THIS MATTER!</p> <p>VODACOM YOUR SERVICE IS ****, FULL OF EMPTY PROMISES AND UNACCEPTABLE! </p> <p>But when month end comes you are quick to debit my account and take what is not rightfully yours :(</p> <p> </p> <p>CAN SOMEONE PLEASE GET BACT TO ME ASAP.</p>