supplying damaged cell phone and poor service

I upgraded to galaxy note 5 phone did a sim swap bought a screen guard same time and cover not to damage the phone. Did not use the phone half the day as i was waiting for the sim swap to activate the next morning when i was loading my apps i realised the defect on the lcd screen so i took it back to the vodashop and i hardly had the phone for 24 hours when i returned it now i have to wait 7-14 working days as they need to send it back to samsung to assess the phone and replace the phone. All customer care and management cans say is there is nothing they can do its they procedure and policy. So basically they telling me in a nice way stuff you nevermind u paying for this contract. Not impressed with vodacom at all service as extremely poor. I cancelled my one contract will seek a different service provider. <br> Reggie