Supplier refuse to replace phone as agreed

Item: Vodacom
Rating: 2
Author: Christiaan N

Went for an upgrade last Sunday. Sales lady informed me if phone is not working within the first 7 day's I can return it to the shop and will be replaced immediately. Phone not working and returned it Monday. They now refuse to replace and now saying that have send to phone for a 7 day assessment what ever the hell that means.

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Replies (1)

Vodacom's replyOfficial

19 Feb 2016, 08:28

Hello Christiaan Nie,

Thank you for your posting.

We would like to apologise for any inconvenience caused.

A consultant will contact you in order to best assist you.

Kind regards
Vodacom Consumer Website Team

Vodacom's reply19 Feb 2016, 08:28

Official