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Zanle S
1 reviews | Active since Apr 2016
25 Nov 2021, 11:44
Supper Bad service
I have been waiting from the 8th of November 2021 for someone to come and install my Fiber line. First there was no termination box outside my house, then there was only Openserve coverage by my house. so I was told to create an Openserve order. Next moment there are 2 orders on my name (trying to cancel one still has not happened). On the 15th November 2021 they only did my service request to Openserve. Received the rooter 2 weeks ago. I phoned on Wednesday 23rd November 2021 and got told I will only get feedback on Monday 29th November 2021. I am so disappointed in this service I am receiving I will be cancelling everything on 3rd of December if I do not get feedback.
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Replies (3)
Vodacom's replyOfficial
25 Nov 2021, 13:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Nov 2021, 13:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Zanle S's updateReviewer Update
26 Nov 2021, 10:44Any updates
ZS
Zanle S's update26 Nov 2021, 10:44
Reviewer Update
Any updates
ZS
Zanle S's updateReviewer Update
29 Nov 2021, 09:04So i open my email this morning to find that the order is canceled 😞 what now!?
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Zanle S's update29 Nov 2021, 09:04
Reviewer Update
So i open my email this morning to find that the order is canceled 😞 what now!?