SupervisorDidNothing2helpRudeAgentNtombi

On the date specified above I was disgusted at the customer service and the manner in which Vodacom staff and management expressed their utter unlikeliness to either help me or establish a conclusion. Ntombi firstly was very unhelpful at the first request I had put forward to speak to a supervisor, then put me hold twice and refused transfer mt call, she herself had a cant do attitude, now if this call is listened to I would like for the supervisor named Phillip if the consultant was correct by advising an account could not be found with a cell number and furthermore my number must have reflected on the system as a number on the account in question. He made no effort to build any rapport and was even worse than Ntombi as he is a senior member of staff and was obviously in a position to either allow me to just get the arrear amount as I was in a situation where I explained to Ntombi was dire, I wanted was the arrear amount so it could be paid as I was at a mall, he seemed to not have any empathy and therefore I will be making sure all accounts will be cancelled and Vodacom will no longer have us as customers, I will be settling and getting all moving to another SERVICE provider