Supersonic /MTN Hijacking customers Vodacom Fibre/Overcharging Customers

This is about your ISP agent Supersonic/MTN

I have been with Supersonic/MTN via Vodacom Fibre 100/100mbs package costing about R945 per month for over a year with endless outages sometimes for several day, For past several weeks now every single day my internet just stops working from 11pm to around 9am following day approx. 10 hours, so I had my wife call them this evening, and I was told that 2 other people have my same fibre codes and when they login into my fibre and my fibre cuts off. I was promised this would be immediately resolved, 2 hours later internet if off again, called in and still nothing, agent failed to call me back.

I could not understand how this could happen, because it meant 2 other people would have same problem because I had fibre during the day and they would off called in as their fibre would be cut off. Then it struck me this is a inside job by Supersonic staff, they close at 10pm and from 11pm my fibre is being hijacked and released following morning. (Its like leasing a car, and someone comes at night with a spare key and takes your car for a joy rides all night and returns it following morning and its the same people who leased car to you doing it)

I recall whenever my fibre was out they blamed Vodacom, but if you ask them for a Vodacom reference, their was none, no notes on system, sometime we would call them and be online for several hours, several time in same day and fibre was out for several days.

These people are hijacking customers fibre, probably doing it to multitude of customers, their has not been a month that we did not have fibre issues and last week they sent a technician out and he said it as Vodacom issue and they will come out to solve problem, magically no Vodacom call, fibre returned by its self.

I actually feel violated by Supersonic, this is theft, I pay for service which is hijacked and because my wife and I work from home we had to buy mobile data spending hundred of Rands per month because our Fibre was being ****** and like fools believing Supersonic was helping us.

Another thing few months ago Supersonic tariff rates were lowered to R945, but we as customers were still being billed old rate of R1195 , when I checked on their website and called them I could not believe what they said, it is up to customer to call in and ask them to drop tariff to new lower rates and they refused to tell me when the tariff was lowered and told us they would not be refunding us for overcharging us for several months. So if you are a customer please call them and change to lower tariff rates as they would continue to overcharge you.