LR
Liezl R

1 reviews | Active since Apr 2013

04 Jan 2017, 12:22

Supercharged for data usage when we have a call limit set on our phones of R100 each

<p>Good day</p> <p> </p> <p>I have logged various service requests with Vodacom since September 2016 when we received a bill for R6880, where our normal billing is usually R3400.</p> <p> </p> <p>In the last 4 months I get transferred from one department to the next, without any joy. We were told to pay R2010 in November to be all square and up to date up to end of October and the line will be swithched back on. We made this payment, but the line is still blocked. No we are billed for November and Desember where we didn't have any use of the number, due to Vodacom's inability to sort out or problem.</p> <p> </p> <p>Please phone me on ********** to sort this out and get the line back on.</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply04 Jan 2017, 16:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team