Superb Customer Service - Aveesha in Fibre Cancellations

I have had some struggles with Vodacom in the past so it is only fitting that, when they wow me completely, I praise them publicly. I honestly hate having to phone in for every little request but if all calls went like this, I wouldn't mind so much. I need to single out Aveesha in the fibre cancellations department for truly showing empathy for my situation and following through on promises. She couldn't give me guarantees and managed my expectations accordingly with professionalism and honesty. But she did follow up exactly as promised. Where previously I was told that the person assisting me couldn't escalate my request, Aveesha did exactly that with ease. She couldn't control the outcome but I am hugely appreciative that the request was ultimately successful. Thank you to Heather for that and for her wonderful phone call. Between her and Aveesha, they have reminded me why I have remained loyal to Vodacom for more than 20 years.