Superb Customer Experience From Lerato 27/09/2017 9h10

RE: Superb Customer Experience With Lerato from Customer Care Team

Please convey these compliments to your team member: Lerato (didn't get her surname), she came to my rescue as a coach and presented superior customer service s****s, thus exceeding my expectations on the manner of Service Delivery that Vodacom call centre consultants can offer! #selah

It was truly a commendable performance. I know the "experience" does not happen with every consultant at Vodacom AND does not go without a great deal of effort; It takes special dedication and perseverance to be on the line with a customer for 2 hours, taking ownership and having the customer's interests at heart.

I would like for her to get a recognition for her flawless customer service attributes; kindly appreciate her hard work.

Thank you so much Lerato, and may your devotion pave way for you to your career. Regards, Happy client ********** 949