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gerritmoss G

1 reviews | Active since Aug 2016

30 Aug 2016, 08:24

SUPER SUPER BAD SERVICE AND CONSTANT SYSTEM ERRORS! UNHAPPY AND VERY FRUSTRATED!

<p>I'm super tired with Vodacom's bad service! I'm a loyal customer for over 15 Years and NEVER experience service from them this bad. I'm constantly on the phone with them trying to sort out errors on my bill! I then, get frustrated and move on! Till yesterday again..... Simple thing, Recharging a data bundle 'SUCCSESSFULLY' I never received it!? So I phoned in..AGAIN, I can see you loaded it sir but after you loaded it, you cancelled it?? How do I cancel it? 'I don't know sir but you did'...SO, she loaded me another 1GIG for 7days.. Moments after that I received 2X top ups from Vodacom!! 2 X 1GIG's for 7 days???? I'm only going to use about 500MB of it till month end, and now it will ALL go to waist. The bundles is super expensive! Again, phonecall...Okay sir we will log a call to the Technical department that never returns any phonecalls! So I'm being invoiced for nothing.. Then an automated rate my service sms??? What service?? Your'e system aint working!!! SUPER UNHAPPY!!!</p>

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Replies (2)
Vodacom
Vodacom's reply30 Aug 2016, 09:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Aug 2016, 11:53
Official

As per our telephonic discussion, this query has been resolved.

Regards,

R. Maart