PB
Petrus B

1 reviews | Active since Oct 2022

19 Oct 2022, 17:58

Super Service from Vodacom

I am so used to getting poor service from companies that I expected nothing better from Vodacom. I was due for an upgrade and went to Vodacom at Campus Square. Well, nobody could have asked for more professional assistance. Portia Mmope got up from behind her computer and I had her full attention for more than an hour. It is so reassuring to have someone assisting you with real knowledge of an organization and its products and not just a stupid salesman who wants to con you out of money. She discussed my needs with me and showed me the various offers. Then a young lady by the name of Reya Merafe who I think might work for Oppo started with the technical jargon. In no way was I intimidated or pressurized into any deal. While Portia was busy with the paperwork Reya started to transfer my data from the old to the new phone and explained every step. I have friends who complained about Vodacom. I suggest my friends should pay a visit to Vodacom Campus Square. I wish to thank both Portia and Reya for the respectful way in which I was treated.

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Replies (1)
Vodacom
Vodacom's reply20 Oct 2022, 08:12
Official
Dear Customer,
 
We are glad to hear of the service that you received.
 
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
 
Regards
 
Consumer Website Team