super poor service from Vodacom

<p>hi. I booked in my phone at the Newtown Junction store. I was told that the repair will take 1 - 3 weeks. After receiving no feedback from them after 3 weeks I did a follow up. The Newtown Junction store put the blame on the Alberton repair centre and they are putting the blame on the Advanced repair centre. I was told that my Lumia 535 could not be repaired and will receive a new Lumia 950. After waiting from the 16 February 2017, the manager told me that I can collect a new 630 from the repair centre in Alberton. I went out of my way to get there only to find out it's not a new phone. I gave them the benefit of the doubt and took the phone because I can't go for a 6th week without a phone. Only to discover that the phone isn't working after I left the repair centre. If I don't phone to follow up they also don't bother letting me know what's happening. Always the same story they have no stock and shifting the blame. I can't go on like this anymore. I want a fully operational phone. They are quick to take my money but very slow with delivering customer service. It's not the first time I experience this poor service. I am so frustrated.</p>