Super poor customer service. Very bad service and poor backend management

Item: Vodacom
Rating: 1
Author: Johan H

Worst customer experience. Not running my debit order and cutting my lines of. Trying to resolve I get a F-U treatment and not any attempt to help resolve the problem. Worst is that I have substantial funds in my account and Vodacom just cannot care to its bit to cooperate and resolve their mistake.

I am considering porting after being a customer for more than 20 years

Helpful (0)

Replies (2)

Vodacom's replyOfficial

04 Jun 2026, 07:22

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply04 Jun 2026, 07:22

Official

Johan H's updateReviewer Update

04 Jun 2026, 08:40

Guys I am cut off how are you going to call me.
You rerun debits yesterday that my Bank says went of and a I am still offline. I really do not feel readily serviced by Vodacom.

And my last SMS from you is thank you for 27 year being a customer

Johan H's update04 Jun 2026, 08:40

Reviewer Update