MF
Miguel F

1 reviews | Active since Mar 2015

22 Jan 2017, 07:45

SUPER HARVEST FRENZY!!!

<p>Welcome to Super Harvest Frenzy! Billed ********** Playing at http://m.airg.ca/vodazashf Customer Care + ********** 7985.Unsubscribe http://live.vodafone.com/unsub</p> <p> </p> <p>What is this? How do you subscribe me to something like this at 3:30am while I'm sleeping without my consent!!?? I woke up to find this message telling me that you are going to ***** from me every day. I want my money back...I don't care if it is 1c or R1000. My money is mine not yours to take as you please! Subscription services should all be authorised with a One Time Pin and requested by the contract holder. Get in contact with me...I want clear cut answers. No generic responses!</p>

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Replies (1)
Vodacom
Vodacom's reply22 Jan 2017, 09:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team