CK
Collen K
1 reviews | Active since Apr 2012
03 Jun 2023, 11:00
Super frustrated and highly unhappy.
Requested for eSim, at vodacom westgate. They kicked started the sim swap process from physical to eSim
Old sim was deactivated at the store, email was sent to me with the procedure I needed to follow scan the qrcode they promised to send me the confirmation code. Still waiting interestingly enough I am told eSim is not possible. Taking my business to SP that actually know what is happening with their offerings. Vodacom Don't promise customers services you don't have. Highly frustrated and unhappy with vodacom. Canceling the contract period. Dear vodacom customers i highly recommended that you don't request for eSim if you don't have alternative service provided you will be stranded.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Jun 2023, 11:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jun 2023, 11:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CK
Collen K's updateReviewer Update
06 Jun 2023, 14:05Hi,
can someone help me get a eSIM or you dont that service?
i requested to be sent back to PSIM.
i am using the number authenticate "MFA". my sim was inactive for almost 3 days.
What was i supposed to do?
Simple question can you help me get eSIM or not?
can someone help me get a eSIM or you dont that service?
i requested to be sent back to PSIM.
i am using the number authenticate "MFA". my sim was inactive for almost 3 days.
What was i supposed to do?
Simple question can you help me get eSIM or not?
CK
Collen K's update06 Jun 2023, 14:05
Reviewer Update
Hi,
can someone help me get a eSIM or you dont that service?
i requested to be sent back to PSIM.
i am using the number authenticate "MFA". my sim was inactive for almost 3 days.
What was i supposed to do?
Simple question can you help me get eSIM or not?
can someone help me get a eSIM or you dont that service?
i requested to be sent back to PSIM.
i am using the number authenticate "MFA". my sim was inactive for almost 3 days.
What was i supposed to do?
Simple question can you help me get eSIM or not?
CK
Vodacom's reply:
06 Jun 2023, 11:26
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, it seems they did sim swap from ESIM back to PSIM so resending confirmation code is redundant now. Regards Consumer Website Team
Collen K's updateReviewer Update
06 Jun 2023, 14:06Vodacom's reply:
06 Jun 2023, 11:26
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, it seems they did sim swap from ESIM back to PSIM so resending confirmation code is redundant now. Regards Consumer Website Team
CK
Collen K's update06 Jun 2023, 14:06
Reviewer Update
Vodacom's reply:
06 Jun 2023, 11:26
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, it seems they did sim swap from ESIM back to PSIM so resending confirmation code is redundant now. Regards Consumer Website Team