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gugu S

1 reviews | Active since Sept 2011

13 Aug 2020, 12:47

Super excellent service

I just want to send my atmost appreciation and gratitude to Conrad who is working in your call centre. He is such a star, I called frustrated after I have been sent from pillar to post, everyone not being able to assist me with my modem that wasn't connecting to the internet. After many attempts to get help from your call centre and cresta branch, I called and this gentleman assisted me within minutes and with no stress. He was friendly, patient, and very understanding. I do not have words to thank him. He is my hero. Vodacom is lucky to have you Conrad. That was impressive. Well done!

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Replies (1)
Vodacom
Vodacom's reply13 Aug 2020, 13:53
Official
Dear Customer,
 
We are glad to hear of the service that you received.
 
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
 
Regards
 
Consumer Website Team