CB
Cara B

1 reviews | Active since Jan 2022

31 Jan 2022, 08:16

Super disgusted in Vodacom.

After being a loyal Vodacom client for 15 years, I am super disappointed with their service. I went into their store to get an upgrade. Even though they advertise a deal match, they could not match the deal that mtn was offering me. I also realized that my current subscription was never adjusted after the contract expired. They should have deducted the amount that contributed towards my phone. I decided to go to pay as you go sothat I can migrate my number to mtn. I got a sms to confirm that my line will be cut off at 11.59pm on 31 Jan 2022, and they cut off my line at 6.45 that morning, .... I still had 18 hrs left to use my left over minutes. Would not recommend their **** service especially after 15 years of loyalty. Cara

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Replies (1)
Vodacom
Vodacom's reply31 Jan 2022, 08:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team