SM
Sello M
1 reviews | Active since Feb 2015
05 Nov 2019, 11:57
super bad service/customer experience - Vodacom
How does one get to speak to a Vodacom Call Centre Agent..??
I need to do a sim Swap - I called 111 | 135 | 136 countless times over the past several days - All I get is "we are experiencing high call volumes, please try later". And with all the IVR options - there isn't even an option to speak to an Agent..
Im super frustrated and getting angrier by the minute.
My business is loosing clientele because people cant reach me...
I even tried calling, twice already today - I get the same response.
This is outrageous...
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Replies (2)
Vodacom's replyOfficial
05 Nov 2019, 14:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Nov 2019, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Nov 2019, 14:31Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply12 Nov 2019, 14:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team