BG
Bianca G

1 reviews | Active since Jul 2014

30 Mar 2026, 15:03

Super bad service with lies

8 days now, my wifi is off. Everyday we call in to ask for assistance. 1st day, a complaint was logged with Ref; SR***. 2nd day i got told there is an ar3a outage and the probl3m will be solved by the evening, 3rd day, a technician will call us to come have a look. 4th day, it's the area outage that was not resolved. Everyday there is a different story with no results. Today when I called, I was informed "that a technician was at my house on Friday 13:00 and the problem was sorted out and the guard house had a problem with the wifi, not the house" upon reguesting the address where this supposedly happened, it was not even my address that is registered on the account. Long story short, the call center agent said her manager will call me, I am still waiting for the call. 8days down but still have to pay the bill. Vodacom is ****** and unreliable to say the least! They are disrespectful and only cause trouble.

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Replies (1)
Vodacom
Vodacom's reply31 Mar 2026, 07:34
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team