Super bad service

Item: Vodacom
Rating: 1
Author: Luzandro S

<p>I buy a 1GB bundle for R149.00 and it went off my bank but was never allocated to my number so I bought another the following day still no allocation so I have spent R300 on 2GB of data which was never allocated at all very very unhappy with the service and I went to a store and it's still not sorted out and it's been over a month now </p>

Helpful (0)

Replies (2)

Vodacom's replyOfficial

14 Feb 2017, 15:55

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply14 Feb 2017, 15:55

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Luzandro S's updateReviewer Update

15 Feb 2017, 08:23

Thank you so much a day after logging issue on the page it was sorted

Luzandro S's update15 Feb 2017, 08:23

Reviewer Update

Thank you so much a day after logging issue on the page it was sorted