ES
Erica S

1 reviews | Active since Jun 2018

26 Aug 2020, 13:38

Super annoyed!!!

Good day

I was using a iPhone 8 and my calls were cutting every time I get a call... a few seconds into the call it just cuts off. So I decided I will upgrade maybe the phone is faulty. I now have a new iPhones SE and I’m still experiencing the same problem. I call Vodacom they say everything on their side is fine. I called again coz the phone is still doing this ****! I mean it’s a brand new phone! They do something on their side still I sit with the same issue! I called 3rd time they log a call with the network team and the agent says they normally call you to resolve the problem, no calls received and the next day I get another SMS to say my query has been resolved how what when!!!! No one called me and still I have the same issue with my calls being cut! I pay. I pay a huge amount for this new phone and I can’t understand why I need to pay that if this is the problems I experiencing... Plus my husband is also a Vodacom client and he doesn’t experience this with his phone!

So can someone please call me coz I want to cancel my contract and you can come fetch your phone!

0
Replies (1)
Vodacom
Vodacom's reply26 Aug 2020, 13:39
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team