JH
John H

1 reviews | Active since Feb 2015

15 Jul 2016, 07:48

Sunday Times Subscription Hasn't Been Cancelled

<p>I was negligent enough to take up the "free" trial of the Sunday Times app on Voda Live. Before the trial period ended I tried everything to cancel this so that I wouldnt be billed. None of the service channels offered for cancellation worked (not surprised) and I ended up asking the Voda shop at Nicoleway to check. They couldn't find any subscriptions on the system. I also called Vodacom and the lady assured me the subcription was noted as cancelled. Guess what? These clowns are billing me R52.63 per month for this ******* app and I have no way to cancel it. *******!</p>

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Replies (1)
Vodacom
Vodacom's reply15 Jul 2016, 11:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team