EM
Elsabe M

1 reviews | Active since May 2014

01 Apr 2021, 10:37

Summons for my deceased Mother???

My Mother passed away on 09 September 2020. She had a Vodacom account. I phoned Vodacom to inform them that I need to cancel the contract. I received the deceased account management form and completed it with all the documents requested. Now, today, I received a "Draft Summons" addressed to my departed Mother, stating that she will be handed over for debt collection. Now, South African people!! How do you want me to further explain to you that my Mother is no longer with us. She passed away during an extremely difficult time. WHY, WHY WHY on WHAT don't you understand about death? She can not pay as she passed away. I did gave you ALL the information requested together with her Will. At this stage, it shows me how *********** your company is.

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Replies (1)
Vodacom
Vodacom's reply01 Apr 2021, 11:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team