WS
Wilbur S

1 reviews | Active since Feb 2016

11 Nov 2018, 11:02

Summergigs ****

So Vodacom has this new promotion called summergigs and being a very intensive data user everyday i thought wow a reward everyday nice. So i have been getting free data for like 6 days straight. But now when it came to the 7 day streak something seems to be going wrong. First of all on the 09/11/2018 i used 1.02gigs of data. Which meant i would get free data on the 10/11/2018 yet nothing showed up. Then same day i used 1.4gigs of data and today 11/11/2018 i still did not receive anything. When i check the my Vodacom app i see that i am stuck on day 6 where it says 1 days left.

I feel ****med. This is unacceptable. I use a **** load of data yet no reward.

Please have this sorted.

0
Replies (2)
Vodacom
Vodacom's reply11 Nov 2018, 11:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.    Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.    Vodacom will not contact you via Whatsapp to request your personal details    Regards,  Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply11 Nov 2018, 11:18
Official
Dear Wilbur, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.  Regards  Consumer Website Team(SA)    

Best regards,