BJ
Bradley J
1 reviews | Active since Jan 2021
23 Jan 2021, 07:14
Summer Shake **** Beware and Avoid
The summer shake competition is a **** and you are steeling peoples money I have reported for weeks that the goal "Spend R10 on bundles or airtime" does not complete regardless of how much money you spend on airtime or bundles example last week 5 purchases on the vodacom app using vodapay spent over R100 never received the 5 Vodabucks for the goal and unable to complete the weekly goal (4 weeks in a row I have been unable to complete the weekly goals due to this specific goal which will not complete) multiple calls logged with the rewards department to get it manually resolved every week, spending hours just trying to explain that the system is broken and the next week repeat the same, this is pathetic and it seems you are intentionally not resolving the problem so that you don't have to award weekly goals and can keep taking peoples money as they try multiple times to complete the same goal. Absolutely pathetic I have been a customer for 20 years and this is the first time I am considering changing providers and its completely due to this **** Summer Shake game and your useless rewards customer service department. This is over and above the fact that you have also not been assigning my Vodabucks monthly for settling my bill again must call in and deal with incompetence to get it resolved.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
23 Jan 2021, 11:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jan 2021, 11:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
BJ
Bradley J's updateReviewer Update
25 Jan 2021, 07:13Acting like you care by providing an automated copy paste response Great Customer Service *SARCASM* pathetic!, no one has been in contact the issue logged multiple times has still not been resolved, as expected I did not earn my weekly allocation last week due to the **** being run by Vodacom where the Vodapay challenges are incompletely, next steps legal advise, social media and contacting the actual media to expose this.
BJ
Bradley J's update25 Jan 2021, 07:13
Reviewer Update
Acting like you care by providing an automated copy paste response Great Customer Service *SARCASM* pathetic!, no one has been in contact the issue logged multiple times has still not been resolved, as expected I did not earn my weekly allocation last week due to the **** being run by Vodacom where the Vodapay challenges are incompletely, next steps legal advise, social media and contacting the actual media to expose this.
Vodacom's replyOfficial
25 Jan 2021, 11:21Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that puzzle pieces are random and system generated. Please keep on shaking to improve your chances of winning. Please also refer to the below T&C’s: https://www.vodacom.co.za/vodacom/terms/competition/shakeoff2020 Regards Consumer Website Team
Best regards,
Vodacom's reply25 Jan 2021, 11:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that puzzle pieces are random and system generated. Please keep on shaking to improve your chances of winning. Please also refer to the below T&C’s: https://www.vodacom.co.za/vodacom/terms/competition/shakeoff2020 Regards Consumer Website Team
Best regards,
BJ
Bradley J's updateReviewer Update
25 Jan 2021, 11:33Another Copy paste Response I recommend further training for your staff. This has nothing to do with the puzzle pieces I am well aware that those are randomly generated and that you can receive the same piece twice, if you read the complaints and comprehended the issue you would realize that the issue is with the awarding of VODABUCKS specifically related to the weekly "Spend R10 on bundles or airtime using VODAPAY" which you can make 100x purchases of airtime or bundles and you will never receive the 5 Vodabucks for completing the goal and you will not get the weekly bonus for completing all the goals since this one cannot be completed, I have twice had to provide screenshots from your vodapay app where I have made multiple purchases and your team in the back ground has had to manually assign my Vodabucks, every week I must call in and have an "investigation" done, I dont need airtime and I dont need data i am purchasing to play this "game" its pathetic just your response.
BJ
Bradley J's update25 Jan 2021, 11:33
Reviewer Update
Another Copy paste Response I recommend further training for your staff. This has nothing to do with the puzzle pieces I am well aware that those are randomly generated and that you can receive the same piece twice, if you read the complaints and comprehended the issue you would realize that the issue is with the awarding of VODABUCKS specifically related to the weekly "Spend R10 on bundles or airtime using VODAPAY" which you can make 100x purchases of airtime or bundles and you will never receive the 5 Vodabucks for completing the goal and you will not get the weekly bonus for completing all the goals since this one cannot be completed, I have twice had to provide screenshots from your vodapay app where I have made multiple purchases and your team in the back ground has had to manually assign my Vodabucks, every week I must call in and have an "investigation" done, I dont need airtime and I dont need data i am purchasing to play this "game" its pathetic just your response.
BJ
Bradley J's updateReviewer Update
28 Jan 2021, 06:50An update for the world, the above responses from vodacom were blatantly copy paste responses, no one from vodacom has been in contact if this is how they treat their supposed Red Premium contract holders who have a special call center number to call just imagine how **** the service is on the lower contracts, avoid Vodacom use another service provider if you are someone who expects a decent level of customer service. #summer****
BJ
Bradley J's update28 Jan 2021, 06:50
Reviewer Update
An update for the world, the above responses from vodacom were blatantly copy paste responses, no one from vodacom has been in contact if this is how they treat their supposed Red Premium contract holders who have a special call center number to call just imagine how **** the service is on the lower contracts, avoid Vodacom use another service provider if you are someone who expects a decent level of customer service. #summer****
BJ
Bradley J's updateReviewer Update
03 Feb 2021, 09:52Wahahaha and this useless company contacts to me upgrade to their new Platinum Red contract 100Gb wahahahaha go **** yourself I would have considered it if you werent so ****, luckily my existing RED VIP contract is up for renewal so I will go take out the top range contract with one of your competitors, once again **** you
BJ
Bradley J's update03 Feb 2021, 09:52
Reviewer Update
Wahahaha and this useless company contacts to me upgrade to their new Platinum Red contract 100Gb wahahahaha go **** yourself I would have considered it if you werent so ****, luckily my existing RED VIP contract is up for renewal so I will go take out the top range contract with one of your competitors, once again **** you