TB
Tamlyn B

1 reviews | Active since Sept 2012

03 Jan 2021, 09:22

Summer Shake ****

I have partaken in the Vodacom shake off for the fun of it...when it hasn't cost me an arm and a leg. But I am now extremely frustrated because I am 1 puzzle piece away from all but on prize and yet all I get is "Sorry, you have already collected this one". So yesterday I thought I would buy airtime through one of their "Earn Vodabucks" channels. Whilst the money has been deducted from my banking account, it still doesn't reflect on my Vodacom app. So I contacted Vodacom.... and lo and behold, after a flurry of reference numbers to be emailed from one to another, NOTHING has happened. Not even a reply. Now tomorrow (04/01/21) the the whole puzzle piece/win a prize resets to zero so I'm not going to be surprised if I get a response tomorrow or if my money reflects then! Personally, I do think this is a marketing **** and maybe, occasionally, someone wins one of the small prizes. But as a reflection on Vodacom - it's disgusting! I don't need 100MB for R3 when they already know I use wifi. And they can probably see I've never bought a thing from one of these random clothing outlets so R100 off R1500 spent means nothing to me. And once again, who loses the most - the poorer South Africans who literally continue to spend what little money they do have in the hopes of winning a car/phone/toaster. Shame on you Vodacom! You list the winners but I can just as easily make up a list of names. You should be audited by a legitimate independent auditor to provide proof! I've now requested my bank to cancel the transaction because until a genuine auditor can back your "Summer Shake" promotion (I'm talking about the big prizes, not the 1GB for one day for R59 or "x" amount of gaming data (when I've never downloaded a game in my life!).....you can take it and shove it...... (Unfortunately you have to add a star.... mine would look for like minus *****)

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Replies (1)
TB
Tamlyn B's update03 Jan 2021, 19:10
Reviewer Update
This is why they reply privately:

Vodacom's reply:
03 Jan 2021, 17:08


Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that puzzle pieces are random and system generated. Kindly continue shaking in order to increase your chances of winning.

We apologize for the inconvenience.

Regards,

Vodacom Consumer Website Team
Because their reply is pathetic and doesn't address any part of my "evaluation". Rather stay away from their ****. Tomorrow their puzzles reset and having recived all but one on every puzzle, now I'll get nothing.....and the con starts again!

Hey Vodacom! Ever wonder why I refuse to renew my contract? You were getting thousands out of me at one point...now its R175 and can stay that way! And I have the luxury to cancel whenever I choose to!

P.S God help your next salesperson who tries to convince why a contract is better!