Hellopeter
Share Your Experience
RB
Roselie B

1 reviews | Active since Jul 2016

10 Dec 2018, 09:46

Summer Promotion voucher still not received 4 weeks later

I upgraded my contract on 8th December and was advised that I would receive all the Summer promotion vouchers within 7 days. I have only received 2 of the 7 vouchers to date. Each time I e-mail the promotions dept I am told it will be sent.

It's now 4 weeks and I have still not received any of the other 5 vouchers,

I would appreciate it if this is now sorted out.

0
Replies (4)
Vodacom
Vodacom's reply10 Dec 2018, 11:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        
RB
Roselie B's update10 Dec 2018, 14:30
Reviewer Update
I have received 4 duplicated promotional voucher codes for Take-a lot and Sorbet this afternoon. These are the two I have already received previously. I am yet to receive the Makro, Zando, Showmax, Hobster and Video play vouchers. I would appreciate it if this could be sorted out now.
Vodacom
Vodacom's reply10 Dec 2018, 15:48
Official
Dear Customer

As per our telephonic conversation today we have advised that you can call the number *** or send an email to ***

Regards,

 Vodacom Consumer Website Team
RB
Roselie B's update10 Dec 2018, 15:54
Reviewer Update
Good day, Thank you for you call. I have however been e-mailing ********** but my query was not resolved so hence me coming to Hello Peter. Regards