RS
Rene S

1 reviews | Active since Oct 2012

22 Feb 2019, 15:02

Summer Deal Promo Vouchers not being delivered.

In December 2018 I took out an additional Vodacom contract, The phone I found appealing was the Samsung J8 @ R299.00 pm including vouchers to the value of R2296.00. I received the following vouchers. Sorbet R250, Takealot R200, Hopster R297, Video play R297

Showmax R752 for 3 months - this made no sense as Showmax costs R99.00 PM nobody able to explain this. Makro Voucher R500 only for online upgrades or purchases/Not received. nobody able to explain as well. I have been sending numerous emails for the last 2 months to get an explanation as to why the Showmax voucher is valued at that value R752.00 and yet worth a lot less. I have also not received the Makro Voucher of R500.00 The customer care department was totally un helpful kept referring me from one area to another. I am beginning to think that this was totally falsely advertised, as the consumer who purchased something from a so called reputable company and goods were clearly not delivered as advertised. vouchers deal summer promo ***~T1X3 vouchers deal summer promo ***~9EAF Vodacom Customer Care Reply - Authentication Response ***~EVZF

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Replies (1)
Vodacom
Vodacom's reply22 Feb 2019, 15:26
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team