Summary of Vodacom's Negligence

Summary of Vodacom's Negligence

***-7 Vodacom Agent:Dorcas

For over 5 months, Vodacom has failed to clear my settled account from my credit report, severely damaging my credit score during a property purchase.

· 11 Apr 2025: I settled the account in full. · 15 Apr 2025: Agent Dorcas confirmed the account was "Settled, and closed" (Ref: EC-21BF-2CFNBO). · 13 Aug 2025: Dorcas promised the ITC would be updated "within 7 to 14 working days." This promise was broken. · Sept 2025: After multiple follow-ups, I only received generic replies about "further investigations" with no resolution.

Despite providing proof of payment and my ITC report, Vodacom Collections has demonstrated gross incompetence and negligence, causing significant financial harm. I demand immediate action to clear my credit profile.