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Dawn O

1 reviews | Active since Nov 2017

24 Nov 2017, 19:51

Suicidal!!!

I have Trying to cancel a contract but keep our cell nos. I was advised that if pay as you go I could keep the numbers. That is what I did. I was billed for two months and airtime was provided. The bill was still addressed to my late husband. Yesterday 23November both these phone numbers no longer exist. I spent two hours in a Vodacom shop this morning trying to sort this mess out. I have had months of dealing with totally *********** people who just pass me onto the next department. I still have no answers. This afternoon I phoned the accounts dept. and was told the phone nos were no longer as I owed Vodacom money. I owe them nothing and am infuriated by this. i would never promote Vodacom again. a great big ZERO for vodacom.

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Replies (2)
Vodacom
Vodacom's reply25 Nov 2017, 06:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply01 Dec 2017, 12:06
Official

Dear Dawn

Kindly be advised our record reflects our team has been in contact with you and feedback will be provided once completed.

Regards,

RJ

Best regards,