1 reviews | Active since Nov 2017
Suicidal!!!
I have Trying to cancel a contract but keep our cell nos. I was advised that if pay as you go I could keep the numbers. That is what I did. I was billed for two months and airtime was provided. The bill was still addressed to my late husband. Yesterday 23November both these phone numbers no longer exist. I spent two hours in a Vodacom shop this morning trying to sort this mess out. I have had months of dealing with totally *********** people who just pass me onto the next department. I still have no answers. This afternoon I phoned the accounts dept. and was told the phone nos were no longer as I owed Vodacom money. I owe them nothing and am infuriated by this. i would never promote Vodacom again. a great big ZERO for vodacom.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Dawn
Kindly be advised our record reflects our team has been in contact with you and feedback will be provided once completed.
Regards,
RJ
Best regards,
Dear Dawn
Kindly be advised our record reflects our team has been in contact with you and feedback will be provided once completed.
Regards,
RJ
Best regards,
