Suggest Hello Peter Changes Vodacom to "client who doesnt respond"

<p>Other than sending an Automated response, Vodacom "customer care" does not respond to complaints and I suggest that you change setting on the Hello Peter Site to "does not respond"</p> <p> </p> <p>Below mail thread is the type of response that a client will receive if trying to get a response</p> <p> </p> <p> </p> <p> </p> <p>Yet another typical response from Vodacom Customer “care” and you guys really have a lot to learn about handling complaints.</p> <p> </p> <p>There were no missed calls on my cell phone, no messages and I have my phone with me.</p> <p>Strange that and I sincerely doubt it.</p> <p> </p> <p>Suggest that you re-read my below mail and get someone from management to contact me as I am not going to waste my time YET AGAIN speaking to someone else who can’t help me.</p> <p> </p> <p>Please advise as to the name of the MANAGER who will be phoning me?</p> <p> </p> <p>Also there is an alternative number on the below e-mail signature. If you had in fact wanted to contact me you would have also tried the office number.</p> <p> </p> <p>Regards</p> <p> </p> <p>Darren</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Dear Darren</p> <p> </p> <p>Thank you for your email.</p> <p> </p> <p>I have tried to contact you on ******** but my call was routed to subscriber not available.</p> <p> </p> <p>Please contact our online department on ********** ( free call from a Vodacom sim)</p> <p> </p> <p>Hours of availability:</p> <p> </p> <p>Monday- Friday : 08h00 - 17h00</p> <p>Saturdays : 09h00 - 14h00</p> <p>Sundays : 09h00 - 14h00</p> <p>Public Holidays : 09h00 - 14h00</p> <p><br /> Regards,<br /> Nosabatha Funo<br /> <br /> Customer Care<br /> eService Team</p> <p><br /> On 2017/01/12 01:16 PM, Darren Rogers, wrote:</p> <p>Please escalate this to someone who actually values their clients and get them to phone me.</p> <p> </p> <p>Vodacom has wasted my time for 3 days and I do not accept your pathetic response below.</p> <p> </p> <p>You advertised the deal on the website, it stated that it is in stock and I received the confirmation that it is in stock and will be delivered.</p> <p> </p> <p>Stop wasting my time with your “non-deliverable” excuses and come up with an alternative amicable solution.</p> <p> </p> <p>Please get someone to phone me when they have a proper solution.</p> <p> </p> <p>Kind Regards</p> <p> </p> <p>Darren</p> <p> </p> <p> </p> <p>Dear Darren Rogers</p> <p> </p> <p>As per our telephonic conversation on number ******* today refers:</p> <p> </p> <p>You request someone from online sales to contact you with the solution.</p> <p> </p> <p>We have contacted Online sales team and they advise that the S6 device has been discontinued.</p> <p> </p> <p>We apologise for the inconvenience caused. <br /> <br /> Regards,<br /> Phindile Chiya <br /> <br /> Customer Care<br /> eService Team</p> <p> </p> <p><br /> </p> <p>Subject: Online ordering through your site does not work and people handling follow ups are completely ***********.</p> <p> </p> <p>Dear Sir / Madam</p> <p>Unfortunately your website does not list a Customer Services Department to email, so I have tried a few addresses from the net.</p> <p>I upgraded my phone on your online website on the 9th Jan and ordered an S6 on a Smart M+ package. (Darren Rogers ********** )</p> <p>Your Website states that orders will be delivered the next day and it also indicated at the time of the order that the phone was in stock online.</p> <p>I then received a mail saying that phone will be delivered between 3-5 working days. (it also states that the phone is in stock- Mail attached) I then phoned and spoke to a consultant to follow up and was told that "next day delivery no longer applies and was supposed to have been removed from the site". (This is False advertising on your website)</p> <p>I asked to speak to supervisor and was cut off. Phoned back twice and spoke to two other people (one of whom claimed to be a manager and was exceptionally rude and abrupt) who also couldn’t help me and also cut me off. Phoned back again was transferred to various departments and eventually told by Zanile that this phone is not in stock and she can’t tell me when it will be delivered, so I cancelled the order.</p> <p>I then phoned your customer care and was again told that you do have stock (Oscar) and that I need to verify my details to replace the order which I did. After wasting another 40 minutes and also speaking jointly to Londi from Online, I was again told that you don’t have stock. Their “eureka” solution was that I need to get in my car and drive round to stores until I find one in stock, or in other words sort it out myself. (What’s the use of having an online ordering Website in the first place) To try and get rid of me, Oscar then transferred back me to someone in online again. They did not know what I was talking about and in turn transferred me back to your customer care to start the entire process over again.</p> <p>After going through the automated sequence yet again, I was put through to a supervisor (Buhle Ndlovo) from your “Solutions team in Johannesburg”. He said that he would contact me back by 16:00 today. However as expected from previous experience, this also did not happen. Tried to get hold of him at 16:30 and was told that it is not possible to contact him as the consultant who answers the phone (Ncebekazi) can’t transfer me. She also said that nothing had been logged on system. I phoned back again and was put through to the team leader Larry who told me to contact online department. He also told me to get in my car and drive around to shops to try and find stock. If that is your version of customer care from a team leader, I am not surprised at how today has gone.</p> <p>I have spent almost 6 hours today listening Vodacom consultants trying to get rid of me, listening to people from Vodacom blaming other departments, being transferred and having to re-explain. Unfortunately 15 years of loyalty to a supplier does not count for anything these days, and you obviously already have enough clients to not be too concerned if you lose a few clients to your competitors.</p> <p>Congratulations you have achieved your objective and I will be changing my contract to another network this weekend.</p> <p>Kind Regards</p> <p>Darren</p>