ZH
Zelmarie H

1 reviews | Active since Sept 2018

14 Mar 2021, 21:23

SUFFERING FROM BEGGINING TO END

If I could I would give it - 5 stars.

Been trying to cancel my contract since March 2020. My contract expired June/July 2020, no one phoned me to ask if I would like to upgrade or end my contract. Sometimes when I phoned Vodacom Cancelation Department, they will answer and talk about whatever they want to with each other but not talk to the me, other times they will just not answer, when they do answer they say that they will get back to me, February 2021, I eventually spoke to a lady that assisted me, said that the last payment will go off and then I don't have to deal with Vodacom again regarding my contract, now I got another invoice saying that I still need to pay the contract amount, really fed up, will not recommend Vodacom to anyone!

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Replies (1)
Vodacom
Vodacom's reply15 Mar 2021, 07:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team