Suffering for Vodacom's mistakes.

Good day My name is Mamadimo Ernest Thosago and I have been with Vodacom for 20years this year (prepaid and contract). On the 09 th or 10th of July 2018 Vodacom Had a special for P20 Lite @199 per month with free wireless headphones. I got the deal though an upgrade ( ********** ) and they requested my delivery details and contact numbers. The agent indicated that RAM would call me to arrange for the delivery on the ********** number.

On Monday the receptionist at my workplace indicated that RAM came to deliver and they called and my phone was off. I then called Vodacom ( ********** 4) and they indicated that RAM would call me again to arrange and there was no call received. I waited until the 19th @13:56 and called Vodacom (spoke to Shadee) again and they gave me the RAM Tracking number (K ********** ) I then called RAM and they told me that they returned back the order to Vodacom as they were not getting through to me. I then asked them to give me the numbers they were calling me with because I never received their call. They gave me a ********** number with is a data line and I didn't give it to the consultant.

I called back and they indicated that they received the order and they have to cancel it and do a new application. I called back on the 20th @13:55 and spoke to Jeannine and she promised that she is fast tracking the process to cancel and make a new order with the same conditions and she will call me within 24 hours but she never did.

I called again on the 23rd and Jeannine indicated that the order went through and she confirmed that delivery address and also indicated that she changed the numbers to the correct ones. I was not sure that she was telling me the truth 0n the 24th I called and spoke to Shireen and she gave me the bad news that cancellation has not being done and no new order has been placed. She also indicated that special was no longer available as it was only for that day and if I still want the phone I should get it at the current price of R245.

I don't think I should be punished for Vodacom mistakes. I want the phone in the condition as promised. Is it also possible that this matter can be dealt with by just one person and that person give me clear information.

I would appreciate a quick response and resolve on this matter. Please make me a happy customer. Regards ********** 922